Mental Health Startup Scaling: 8 Years Building Supportiv
8 Years, One Lesson
After what stays after you leave building Supportiv, the biggest lesson: technology scales, but empathy doesn't — unless you design for it.
We connected 2.1M people to peer support in under 30 seconds. The tech was hard. Making people feel heard was harder.
It's the same insight behind what I'm building now with Syntonos.
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